Privacy Policy

SCOPE

As every business, we process your personal data to provide you with our services.

Complete Animal Care Ltd, registered under # 03168652 and trading as Complete Veterinary Care (“CVC”) is the Data Controller for the purpose of the Data Protection Act 2018.

PURPOSE

Trust is a vital part of our relationship with our customers. You trust CVC to provide you with high quality products and services and this Privacy Policy explains why you can also trust us to protect your information. 

The information CVC processes about you

 

Activity

Purpose

Type of information

Retention Period

Lawful basis for processing

Is a 3rd party involved in this data processing?

Providing and storing results of third-party diagnostic tests

Run allergy test / bacterial susceptibility test/ rabies test/ titre test and send results to vet practice or lab

Full name, Full postal address

CVC: 10 years

3rd party: 30 days

Performance of a contract

Legitimate Interest

Spectrum Labs

Biobest Laboratories

Lab Services Ltd

Processing product orders for third-party products

 

Import products from 3rd party vendors to be delivered to vet practice or lab

Full name, Full postal address

CVC: 2 years

3rd party: 4 months

Performance of a contract

Spectrum Labs

Boeringer Ingelheim Svanova

Issuing legal certificates

Conform to legal obligations with regards to the import of veterinary products and pet travel documents

Full name, Full postal address

CVC: 10 years

3rd party vendors destroy after 2 years

Legal obligation

VMD

Biobest Laboratories

 

 

Interacting with the public on social media

Allow CVC to send relevant product information

Full name

6 months

Legitimate Interest

Facebook, Twitter

Internal B2B database

Arrange visits, record interactions, set service reminders, etc.

Full name, Full postal address

10 years

Legitimate Interest

None

Business development

Record details of practice visit in order to send correct product information

Full name, Full postal address

10 years

Legitimate Interest

None

 

International Transfers:

 

Most of our work is conducted using servers and third-parties based in the EEA, or the UK.

In the few cases where our service providers are based overseas, our data transfers will be protected by a contract that will guarantee your rights at an equivalent standard to your local data protection legislation.

 

Cookies

 

Unless you adjust your browser settings to refuse cookies, we (and the listed third parties) will issue cookies when you interact with CVC.

 These may be ‘session’ cookies, meaning they delete themselves when you leave the CVC website, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

The cookies we use are as follows

Necessary

Cookie Name

Purpose

Length of expiry

Opt Out Link

AWSELB

Optimising loading times

Session

N/A

Incap_ses_#

Preserve user choices across pages

Session

N/A

RouteID

Optimising loading times

Session

N/A

Visid_incap_#

Preserve user choices across pages

Session

N/A

 

Statistics

Cookie Name

Purpose

Length of expiry

Opt Out Link

Google Analytics

Understanding how visitors use the site

24 Months, Session

Link

 

Marketing

Cookie Name

Purpose

Length of expiry

Opt Out Link

Add This

Social Sharing, advertisement

13 Months

Link

 

You can also opt-out of re-targeting cookies via the EDAA opt-out program: http://www.youronlinechoices.com/uk/your-ad-choices

 

Your Rights

 

You can exercise your statutory rights of access, rectification, erasure, objection and data portability by simply getting in touch with us either by phone, on 01923470010, or by emailing us on mydata@cvcgroup.co.uk.

 

 

Notice

 

This Privacy Policy may be updated from time to time, please check back frequently to see any updates or changes. You will be informed should we make material changes about how we process your data.