Privacy Policy
SCOPE
As every business, we process your personal data to provide you with our services.
Complete Animal Care Ltd, registered under # 03168652 and trading as Complete Veterinary Care (“CVC”) is the Data Controller for the purpose of the Data Protection Act 2018.
PURPOSE
Trust is a vital part of our relationship with our customers. You trust CVC to provide you with high quality products and services and this Privacy Policy explains why you can also trust us to protect your information.
The information CVC processes about you
Activity |
Purpose |
Type of information |
Retention Period |
Lawful basis for processing |
Is a 3rd party involved in this data processing? |
Providing and storing results of third-party diagnostic tests |
Run allergy test / bacterial susceptibility test/ rabies test/ titre test and send results to vet practice or lab |
Full name, Full postal address |
CVC: 10 years 3rd party: 30 days |
Performance of a contract Legitimate Interest |
Spectrum Labs Biobest Laboratories Lab Services Ltd |
Processing product orders for third-party products
|
Import products from 3rd party vendors to be delivered to vet practice or lab |
Full name, Full postal address |
CVC: 2 years 3rd party: 4 months |
Performance of a contract |
Spectrum Labs Boeringer Ingelheim Svanova |
Issuing legal certificates |
Conform to legal obligations with regards to the import of veterinary products and pet travel documents |
Full name, Full postal address |
CVC: 10 years 3rd party vendors destroy after 2 years |
Legal obligation |
VMD Biobest Laboratories
|
Interacting with the public on social media |
Allow CVC to send relevant product information |
Full name |
6 months |
Legitimate Interest |
Facebook, Twitter |
Internal B2B database |
Arrange visits, record interactions, set service reminders, etc. |
Full name, Full postal address |
10 years |
Legitimate Interest |
None |
Business development |
Record details of practice visit in order to send correct product information |
Full name, Full postal address |
10 years |
Legitimate Interest |
None |
International Transfers:
Most of our work is conducted using servers and third-parties based in the EEA, or the UK.
In the few cases where our service providers are based overseas, our data transfers will be protected by a contract that will guarantee your rights at an equivalent standard to your local data protection legislation.
Cookies
Unless you adjust your browser settings to refuse cookies, we (and the listed third parties) will issue cookies when you interact with CVC.
These may be ‘session’ cookies, meaning they delete themselves when you leave the CVC website, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
The cookies we use are as follows
Necessary
Cookie Name |
Purpose |
Length of expiry |
Opt Out Link |
AWSELB |
Optimising loading times |
Session |
N/A |
Incap_ses_# |
Preserve user choices across pages |
Session |
N/A |
RouteID |
Optimising loading times |
Session |
N/A |
Visid_incap_# |
Preserve user choices across pages |
Session |
N/A |
Statistics
Cookie Name |
Purpose |
Length of expiry |
Opt Out Link |
Google Analytics |
Understanding how visitors use the site |
24 Months, Session |
Marketing
Cookie Name |
Purpose |
Length of expiry |
Opt Out Link |
Add This |
Social Sharing, advertisement |
13 Months |
You can also opt-out of re-targeting cookies via the EDAA opt-out program: http://www.youronlinechoices.com/uk/your-ad-choices
Your Rights
You can exercise your statutory rights of access, rectification, erasure, objection and data portability by simply getting in touch with us either by phone, on 01923470010, or by emailing us on mydata@cvcgroup.co.uk.
Notice
This Privacy Policy may be updated from time to time, please check back frequently to see any updates or changes. You will be informed should we make material changes about how we process your data.