Privacy & Cookies Policy, Website Terms of Use

CVC Privacy Notice


1. Introduction


At Complete Animal Care Ltd. ("CVC Group", "we", "us", "our") we recognise that it is important for you to understand how we use your personal data. Therefore, please read the following information carefully as it contains important information regarding the CVC Group website, currently accessible at (this/our "Site") and the way in which we use your personal data.


This privacy notice explains how we use personal data about visitors to our Site, including clients and potential clients and about individuals that get in contact with us, our contractors and suppliers and those individuals whose personal data we otherwise process in the course of our business.


We will only use personal data in ways that are described in this notice and only ways that are consistent with our obligations and your rights under applicable data protection laws.


2. Who we are


For the purpose of applicable data protection laws, the data controller (in other words, the organisation that determines how and for what purposes your personal data is used) will be Complete Animal Care Ltd.


3. Personal information CVC Group collects from you and how we collect it


CVC Group offers a wide range of services and products to ensure that your pet has access to the most sophisticated healthcare treatments available and we want you to understand the types of information that we collect about you when you use these services or otherwise in the course of our business.


•             Personal data you provide to us directly.


Ways in which you might provide the data to us


This is personal data about you that you give us, which can happen in a wide variety of ways, including by asking us to provide you with products and services and your use of those products or services, signing up to receive updates from us, corresponding with us by e-mail, telephone or SMS or if you mention or interact with us on social media (for example by mentioning/tagging us or by contacting us directly). It also includes personal data you provide when you provide us with feedback, report a problem with our Site, enter into a contract with us or otherwise provide us with any personal data. If you visit our Site you may also share your personal data with us by allowing the use of certain cookies and similar technologies that run on our website, or by filling out a ‘contact us’ form.


What type of data might be included?


The personal data you give us may include but is not limited to: your name, postal address, e-mail address and phone number (including mobile number), gender (and preferred salutation), date of birth, social media handle and personal data on your social media account, financial and credit card personal data, thoughts about our products and services (including complaints and reviews). If you are one of our contractors or suppliers, we will process your business contact details and your job role. If you are a licensed breeder then we will collect and store your Breeder License number.


We will only ever ask you to give us personal data which we need in order to give you an offer for our products or services (should you ask us for one), provide you with the products or services that you have requested from us, or to comply with legal requirements.


•             Personal data we collect or generate about you.


Ways in which we might collect or generate the data


When you visit our Site or if you visit one of the practices that offer our products, or get in touch with us, we may collect, generate, store and use certain personal data about you.


What type of data might be included?


This personal data may include: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if accessing an account with us), browser type and version, time zone setting, browser plug-in types and versions, device types, operating system, time and date of consent and platform and any phone number used to call our customer service number.


It may also include information about your visit to our Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse our Site. For more information on the way we collect this kind of information when you visit our Site, please check our Cookies Policy page [hyperlink].


•             Personal data we receive from other sources.


We may occasionally receive personal data about you from other sources, for example if you use other websites or service providers (such as LinkedIn Jobs, recruitment agencies, etc.) to apply for positions with our company, you are aware and agree to, the sharing your personal information with us.


4. Why and how does CVC Group collect your personal data and what is our "lawful basis"


We will only use your personal information when the law allows us to. Whenever we process your personal data, we are required to identify and maintain a valid "lawful basis" (i.e. a legally compliant justification) for the processing. To help you to understand what we do with data and why, we have described the various relevant lawful bases that we rely on in the table below.  Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.


How and why we use your personal data

What is our legal justification for processing your personal data

To provide you with the information and services that you request from us (i.e. to complete certain tasks, processes, and to communicate with you regarding those services that you request from us and respond to your questions and comments).

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data in relation to an order for products and services.

Alternatively, in some scenarios, we rely on our legitimate interests as a business (for example, it is in our interests to measure client satisfaction and troubleshoot client issues).


To measure the quality and effectiveness of our services, including how satisfied our Site visitors and our clients are and provide customer service (including troubleshooting in connection with your requests for services or when you ask us questions by email, on the phone or on social media).

To prevent or detect crime, fraud or abuses of our products and services or our Site and to enable third parties to carry out related technical, logistical, research or other functions on our behalf related to these purposes.

In some circumstances we will use your personal data because it's necessary for us to comply with a legal obligation (for example, if we receive a legitimate request from a law enforcement agency).

In other cases (such as the detection of theft, fraud or ensuring security of our Site) we will rely on our legitimate interests in keeping our employees and our Site secure and to prevent theft and fraud.

To send you newsletters, updates, information about new products or services, or information about pet treatments and wellbeing, that we think might interest you including via email, text message or post.

Unless we are contacting you in a business to business capacity, we will only use your personal data to send you electronic marketing messages if we have consent from you to do so (or if you are an existing client and have not opted out of receiving marketing materials).

In some cases, we will rely on our legitimate interests to send these types of communication (our legitimate interest in marketing and advertising our products).

You can amend your preferences or opt out from marketing communications at any time by using the unsubscribe links within our marketing messages, by using the following link: [link] or by contacting us at the contact details set out at part 17 of this privacy notice below.

To measure or understand the effectiveness of advertising we serve to you and.

To carry out market research or similar surveys.

To find out more about the visitors to our Site and our client base as a whole (and not to find out more about you as an individual) to ensure that the products and services that we offer are most likely to interest our Site visitors and clients.

We may use cookies to do this.

We have a legitimate interest to make sure that we are providing you with the information that we think is most relevant to you.

We will not place cookies other than "strictly necessary" cookies on your device unless you have told us that you are happy for us to do so, but using the toggle on/off option of our Cookies Banner when you visit our Site. For information on how we use cookies, please see our cookie policy [link]

To notify you about changes to our services and terms and conditions.

We rely on our contractual arrangements with you as the lawful basis for this processing. In some cases, we rely on our legitimate interests as a business to send you these updates.

For administrative or business purposes, where you contact us for a particular reason other than those set out above, such as to report problems with our Site.

We have a legitimate interest to respond to your contact for the purposes of administering our business.


5. What if you fail to provide personal information?


Please make sure you provide us with certain information when requested as if you don't we may not be able to perform the contract we have entered into with you (such as, to provide you with products or services), to offer you our products or services (when you asked us for an offer) or to consider you for one of our open positions (if you applied for one). In this case, we may have to cancel a product or service you have with us, be unable to offer you our services or products or to consider you for a position with our company, but we will make our best efforts to notify you if this is the case at the time.


6. Change of purpose


We will only use your personal information for the purposes for which we collected it. If we need to use your personal information for a purpose other than that for which it was collected, we will provide you, prior to that further processing, with information about the new purpose, we will explain our legal justification for doing so and we will provide you with any relevant further information. We may also issue a new privacy notice to you.


7. Your privacy controls


It’s really important to us that you are comfortable with the way that we are using your data and you can tell us any time if you’d like to change the way that things are working. If you wish to discuss our data protection practices, please contact us (using the contact details set out at part 17 of this privacy notice below).


8. Sharing your data


CVC Group may share your personal information:


  • with other veterinary practices or professionals, if your pet requires a particular treatment or if you wish to transfer your pet to another veterinary practice;
  • with insurance companies, with whom your pet is insured or with whom we or our personnel are insured in the event of any incidents involving you or your pet;
  • with third party suppliers, who we work with in order to deliver services and treatment for your pet, these include:
    • data partners that support us with analysis and insights to continuously improve the service that we offer;
    • direct marketing companies who enable us to communicate with you;
    • social media companies for the purposes of marketing and advertisement as well as receiving and providing feedback on our products, services and operations;
    • IT service providers who support our organisation's IT systems, including our Site and practice management systems; and
    • review companies that may invite you to review the service we have provided;
  • with regulatory bodies, government departments or agencies and law enforcement bodies where we believe that we’re required to disclose such information due to legal requirements or to protect your interests or those of any third party;
  • with our professional advisors including tax, legal, accounting or other corporate advisors who provide professional services to us;
  • in the event that we consider selling or buying any business or assets we will disclose your personal information to any prospective sellers or buyers of such business or assets;
  • with other entities in our group and our investors as part of the administration of our business. For example, we may share personal information as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data; or
  • with any other third party where you have consented to such disclosure.


Where we share your personal information with third parties identified above, we take steps to ensure such third parties treat your personal information securely and in accordance with applicable data protection law. We ensure that we only provide the information to third parties to the extent that it is required to perform their obligations or deliver services, and that they only use your personal information for the particular purpose that we have engaged them to provide.


9. How do we protect your personal information?


We take the security of your personal information very seriously and have put in place physical, technical, operational and administrative strategies, controls and measures to help protect your personal information from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate. You can obtain further information about these measures from us (using the contact details set out at part 17 of this privacy notice below).


In addition, we limit access to your personal information to those employees, workers, agents, contractors and other third parties who have a business need to know in order to perform their job duties and responsibilities. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.


10. How long do we keep your personal information?


We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, tax, health and safety, reporting or accounting requirements. This means your personal data will be erased from our systems when we no longer need it.


Personal information which is no longer to be retained will be securely and effectively destroyed or permanently erased from our IT systems and we will also require third parties to destroy or erase such personal information where applicable.


In some circumstances we may anonymise your personal information so that it can no longer be associated with you. In this case, we may retain such information for a longer period without further notice to you.


11. Your rights in connection with your personal information


It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes so that our records can be updated. We cannot be held responsible for any errors in your personal information in this regard unless you have notified us of the relevant change.


Data protection law grants you a number of specific rights in respect of your data in addition to the broad and general right to have your data protected.  We have set out some information in respect of each of those specific rights, below:


  • Right to be informed about how your personal information will be processed. This enables you to receive information about how we use your personal information. We have set this information out in this notice.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information (commonly known as the "right to be forgotten"). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.
  • Not to be subject to a decision solely based on automated processing. We do not anticipate making decisions about you based solely on automated decision making where that decision would have a significant impact on you.   If we ever make a decision about you automatically by a computer or an algorithm without human intervention you can ask us to have that decision reviewed by a human.


If you want to exercise any of the rights set out above, please contact us (using the contact details set out at part 17 of this privacy notice below).


12. Processing your personal information in other territories


Given the international location of some of our clients and suppliers, your personal information may be transferred in and out of the UK and the European Economic Area ("EEA") where local laws may not provide legal protection for personal data in the same way as is applicable in the UK or the EEA. Where your personal information is processed outside of the UK and EEA, we will ensure that we take the necessary steps to protect your personal information as required by data protection laws.


If we feel that we can’t ensure the adequate protection of your personal information we will not share your personal information until and unless you have provided us with your explicit consent to do so, after we explained to you the risk of consenting to such transfer of your personal data outside the UK, EEA or territories who are considered to have an adequate level of protection of personal data.


13. Cookies


Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve our Site and our services.


We will not place cookies other than "strictly necessary" cookies on your device unless you have told us that you are happy for us to do so. For information on how we use cookies, please see our cookie policy [link].


14. Third-party websites


Our Site may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


15. Changes to this privacy notice


We reserve the right to update or amend this privacy notice at any time, including where we intend to further process your personal information for a purpose other than that for which the personal information was collected or where we intend to process new types of personal information. We will issue you with a new privacy notice as soon as practicable when we make significant updates or amendments. We may also notify you about the processing of your personal information in other ways from time to time.


16. Complaints


We encourage you to contact us first if you have any queries, comments or concerns about the way we handle your data (our details are in the section immediately below). We will try to put things right. Please contact our Data Protection Officer (see details in part 17 below) and allow us to handle your request in the best possible way.


However, if you are not satisfied with our handling of any request by you in relation to your rights or concerns, you also have the right to make a complaint to the UK's Information Commissioner's Office ("ICO"). You can contact the ICO at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF; 0303 123 1113; or


17. Contact


If you have any questions about this privacy notice or how we handle your personal information, you can contact us directly here or by emailing us at Alternatively, you can contact us directly via post at: Data Protection Officer, Complete Animal Care Ltd., 4 Mowat Industrial Estate, Sandown Road, Watford, Hertfordshire, WD24 7UY.



This Privacy Notice was last updated on 07/11/22

Website Terms of Use

  1. About our terms
    1. These terms and conditions of use (Terms) explain how you may use this website and any of its content, including news, blogs, articles, etc. (Site). These Terms apply between Complete Animal Care Ltd. (we, us or our) and you, the person accessing or using the Site (you or your).
    2. You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
    3. The Site is provided by us to you free of charge for information purposes only. These Terms apply to any parts of the Site, its functionality and content.
  2. About us
    1. We are Complete Animal Care Ltd. (trading as The CVC Group), a company registered in England and Wales under company registration number 03168652. Our registered office is at 4 Mowat Industrial Estate, Sandown Road, Watford, WD24 7UY. Our VAT registration number is GB202095942.
    2. Our Site address is:
    3. If you have any questions about the Site, please contact us by sending an email to or by filling out the relevant form located here.
  3. Using the site
    1. The Site is for your personal and non-commercial use only.
    2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    3. As a condition of your use of the Site you agree not to:
      1. misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
      2. attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.
    4. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
  4. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. You might also want to check our Cookies Policy available here, for more information about the type of cookies we use and what do we do with them.

  1. Ownership, use and intellectual property rights
    1. The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
    2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
    3. Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
    4. Trade marks: ‘The CVC Group’ and The CVC Group logo are our trademarks and trade names. Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
  2. Submitting information to the site
    1. While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive, or valuable.
    2. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site (including by filling out our contact form or by sending us emails) will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
    3. Whenever you make use of a feature that allows you to upload content to our Site or interact with our social media pages (such as Facebook, LinkedIn and others), you must comply with the following content standards:
      1. The content must be accurate (when relies on facts), be genuinely held (when states an opinion) and comply with all applicable UK laws and the laws of the jurisdiction from which they are posted (if different);
      2. The content must not contain any material which is defamatory to any person (including us), obscene, offensive, hateful, inflammatory, promotes sexual explicit material or violence, promotes any form of discrimination, infringes the intellectual property rights or ownership rights of any person (including us), promotes in illegal activity, made in breach of any legal duty to any person (including obligations of confidentiality or confidence), be used to impersonate any person or to misrepresent your identity, give the idea that the content came from us, is likely to deceive any person (including us) or might be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
    4. Save as for information that you provide to us by filling out a ‘contact me’ form (or by sending us an email or a direct message), which will be dealt with in accordance with our Privacy Policy, you understand and agree that any other content that you may be allowed to post on our Site or on our social media pages, could be seen by other members of the public and cannot be treated as confidential.
    5. You also warrant that if any such contribution does not comply with the foregoing standards you may be liable to us and indemnify us for any breach of this warranty. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site
    6. Any Contribution will be considered non-confidential and non-proprietary. You grant to us a perpetual licence to use, alter, store, copy and delete that content and to distribute and make it available to third parties, all subject to our Privacy Policy when applicable.
    7. We have the right to remove any posting you make on our Site or our social media pages if, in our opinion, your post does not comply with the content standards set out in this clause 6.
  3. Accuracy of information and availability of the site
    1. We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
    2. We may suspend or terminate access or operation of the Site at any time as we see fit.
    3. Any Content is provided for your general information purposes only and to inform you about us and our services and products, as well as news, features and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute commercial, medical, technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
    4. Without derogating from the generality of clause 7.3, if you decide to seek medical advice by reading some of our articles, you understand and agree that any advice you may find on our Site does not (and cannot) replace a specific consultation with your vet concerning the needs of your pet. The content of this Site is intended for informational purposes only and must be regarded as such. We will not be responsible for any damages that might be caused to you or your pet should you decide to rely on any advice found on the Site contrary to your vet’s recommendations, in lieu of an appointment or otherwise.
    5. The law changes regularly and while we aim to ensure that any Content is correct at the time it is published, we can’t guarantee that it will continue to be correct at the time you access it. We don’t accept any liability or responsibility of any nature, arising from any reliance placed by you or anyone else on the content published on our website.
    6. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
    7. If you make use of our online booking system (if this option was made available to you by your practice) you acknowledge and are aware that errors may happen. You may be prevented from making the appointment (for example, for technical reasons, your browser or device not supporting this option, or you simply failed to provide us with the required information). Your appointment may also not be registered in our system due to technical errors or malfunctions, or (planned or unplanned) maintenance works.
    8. It is your responsibility to ensure with your practice the date and time of your appointment should you have any concerns about whether the appointment you made was indeed booked or not, and it is your responsibility to show up for your scheduled appointment. We assume no responsibility for missed appointments or troubles booking an appointment online resulting from the reasons set out in clause 7.7 above.  
  4. Hyperlinks and third-party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

  1. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), and to the maximum extent permitted by law, we are not legally responsible for any loss or damage you might incur from your visit or use of the Site, including direct, special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information).
    2. In addition, we are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; epidemics or pandemics.
  2. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation
    1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause ‎11.
    2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  2. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible to the following email address:
    2. The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    3. Any disputes will be subject to the exclusive jurisdiction of the courts of England, UK.

CVC Cookies Policy


This Cookies Policy explains what cookies are and how we use them on our website which is administered by us – Complete Animal Care Ltd. (English registered company 03168652).


You should read this policy so you can understand what type of cookies we use, or the information we collect using cookies and how that information is used.


Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.


The cookies we set


To ensure you have a great website experience, we use cookies to enable you to set preferences for how it runs when you visit.


When you fill in a web form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.


Cookies can be “Persistent” or “Session” Cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the purposes set out below.


  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.


  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These cookies allow us to remember choices you make when you use the website (such as Google Analytics), for example the way you prefer to view pages, your choice of language (where applicable) and other interactions you made with our website. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website. It will also allow us to improve the means by which our website is visible to our users and how they interact with our website to enhance the user’s experience. We don’t use this type of cookies to store personal information about visitors to the website.


  • Marketing Cookies

Type: Persistent Cookies

Administered by: Third parties (see list below)

Purpose: Advertising partners work on our behalf and affiliate tracking cookies allow us to see if our customers have come to the site through one of our partner sites. This allows us to credit them appropriately and, where applicable, to allow them to provide any bonus that they may offer you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, the social media sites - including Facebook and Twitter - will set cookies through our site which may be used to enhance your profile on their site. They may also contribute to the data they hold for various purposes outlined in their respective privacy policies.


Disabling cookies


You can prevent the setting of cookies by adjusting the settings on your browser (read your browser ‘Help’ section for how to do this). Be aware that disabling cookies will affect the functionality of this and other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it’s recommended that you don’t disable cookies.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.






  • For any other web browser, please visit your web browser’s official web pages.


Talking to us about cookies


You can ask us any questions regarding the way we use cookies by emailing us at, or alternatively via our postal address:


The Data Protection Officer

Complete Veterinary Care Ltd.

4 Mowat Industrial Estate

Sandown Road


WD24 7UY


The cookies we use are as follows:



Cookie Name


Length of expiry

Opt Out Link


Optimising loading times




Preserve user choices across pages




Optimising loading times




Preserve user choices across pages





Cookie Name


Length of expiry

Opt Out Link

Google Analytics

Understanding how visitors use the site

24 Months, Session




Cookie Name


Length of expiry

Opt Out Link

Add This

Social Sharing, advertisement

13 Months



You can also opt-out of re-targeting cookies via the EDAA opt-out program:

Our Modern Slavery Group Statement can be found here.