Privacy Policy

SCOPE

As every business, we process your personal data to provide you with our services.

Complete Animal Care Ltd, registered under # 03168652 and trading as Complete Veterinary Care (“CVC”) is the Data Controller for the purpose of the Data Protection Act 2018.

PURPOSE

Trust is a vital part of our relationship with our customers. You trust CVC to provide you with high quality products and services and this Privacy Policy explains why you can also trust us to protect your information.

The information CVC processes about you

Activity	Purpose	Type of information	Retention Period	Lawful basis for processing	Is a 3^rd party involved in this data processing?
Providing and storing results of third-party diagnostic tests	Run allergy test / bacterial susceptibility test/ rabies test/ titre test and send results to vet practice or lab	Full name, Full postal address	CVC: 10 years 3^rd party: 30 days	Performance of a contract Legitimate Interest	Spectrum Labs Biobest Laboratories Lab Services Ltd
Processing product orders for third-party products	Import products from 3^rd party vendors to be delivered to vet practice or lab	Full name, Full postal address	CVC: 2 years 3^rd party: 4 months	Performance of a contract	Spectrum Labs Boeringer Ingelheim Svanova
Issuing legal certificates	Conform to legal obligations with regards to the import of veterinary products and pet travel documents	Full name, Full postal address	CVC: 10 years 3^rd party vendors destroy after 2 years	Legal obligation	VMD Biobest Laboratories
Interacting with the public on social media	Allow CVC to send relevant product information	Full name	6 months	Legitimate Interest	Facebook, Twitter
Internal B2B database	Arrange visits, record interactions, set service reminders, etc.	Full name, Full postal address	10 years	Legitimate Interest	None
Business development	Record details of practice visit in order to send correct product information	Full name, Full postal address	10 years	Legitimate Interest	None

International Transfers:

Most of our work is conducted using servers and third-parties based in the EEA, or the UK.

In the few cases where our service providers are based overseas, our data transfers will be protected by a contract that will guarantee your rights at an equivalent standard to your local data protection legislation.

Cookies

Unless you adjust your browser settings to refuse cookies, we (and the listed third parties) will issue cookies when you interact with CVC.

These may be ‘session’ cookies, meaning they delete themselves when you leave the CVC website, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

The cookies we use are as follows

Necessary

Cookie Name	Purpose	Length of expiry	Opt Out Link
AWSELB	Optimising loading times	Session	N/A
Incap_ses_#	Preserve user choices across pages	Session	N/A
RouteID	Optimising loading times	Session	N/A
Visid_incap_#	Preserve user choices across pages	Session	N/A

Statistics

Cookie Name	Purpose	Length of expiry	Opt Out Link
Google Analytics	Understanding how visitors use the site	24 Months, Session	Link

Marketing

Cookie Name	Purpose	Length of expiry	Opt Out Link
Add This	Social Sharing, advertisement	13 Months	Link

You can also opt-out of re-targeting cookies via the EDAA opt-out program: http://www.youronlinechoices.com/uk/your-ad-choices

Your Rights

You can exercise your statutory rights of access, rectification, erasure, objection and data portability by simply getting in touch with us either by phone, on 01923470010, or by emailing us on mydata@cvcgroup.co.uk.

Notice

This Privacy Policy may be updated from time to time, please check back frequently to see any updates or changes. You will be informed should we make material changes about how we process your data.